Terms of Service

Agreement to Terms

By engaging 805 HVAC Pro ("Company," "we," "our," or "us") for HVAC services, visiting our website, or otherwise doing business with us, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and 805 HVAC Pro.

If you do not agree to these Terms, you may not use our services or website. We reserve the right to modify these Terms at any time, and such modifications will be effective upon posting to our website. These Terms work in conjunction with our Privacy Policy and Service Disclaimer, which provide additional important information about your rights and our limitations.

Comprehensive Legal Framework

Interconnected Policies

These Terms of Service form the foundation of our service relationship, but should be understood alongside our other key policies for complete transparency:

• Service Disclaimer: Outlines service limitations, warranty restrictions, and safety considerations detailed in our Service Disclaimer
• Privacy Policy: Governs how we collect, use, and protect your personal information as detailed in our Privacy Policy
• Cookie Policy: Explains our website tracking technologies and data practices as outlined in our Cookie Policy

Legal Compliance

We maintain comprehensive legal compliance including California state licensing, professional insurance, and adherence to privacy regulations. Our policies are designed to provide transparency while protecting both parties in the service relationship.

HVAC Services Provided

Scope of Services

805 HVAC Pro provides professional heating, ventilation, and air conditioning services including:

• Air conditioning installation, repair, and maintenance
• Heating system installation, repair, and maintenance
• Indoor air quality solutions and duct cleaning
• Emergency HVAC repair services
• HVAC system inspections and consultations

Service Limitations

While we strive to provide comprehensive HVAC services, there are inherent limitations to what can be guaranteed in HVAC system servicing. Important limitations regarding pre-existing conditions, equipment age, environmental factors, and performance expectations are detailed in our Service Disclaimer.

Service Area

Our services are provided throughout Thousand Oaks, Westlake Village, Camarillo, Simi Valley, Ventura, Oxnard, and surrounding areas in Ventura County, California.

Scheduling and Appointments

Appointment Booking

Service appointments may be scheduled by phone, email, or through our website. We will confirm all appointments and provide estimated arrival times. For emergency services, we strive to respond within 24 hours, subject to the response time limitations outlined in our Service Disclaimer.

Access Requirements

Customer must provide reasonable access to HVAC equipment and systems. This includes clear pathways to equipment, adequate lighting, and safe working conditions. Additional charges may apply if special access equipment is required.

Cancellation Policy

Service appointments may be cancelled or rescheduled with at least 4 hours advance notice. Cancellations with less notice may be subject to a cancellation fee. Emergency service calls cannot be cancelled once a technician is dispatched without incurring applicable charges.

Payment Terms and Pricing

Estimates and Quotes

Written estimates are provided for work exceeding $200. Estimates are valid for 30 days unless otherwise specified. Final costs may vary based on actual conditions encountered during service, including factors outlined in our Service Disclaimer such as pre-existing conditions or environmental variables.

Payment Methods and Terms

• Payment is due upon completion of service unless other arrangements are made
• We accept cash, checks, and major credit cards
• Large installations may require deposits or progress payments
• Late payment fees may apply to overdue accounts

Additional Charges

Additional charges may apply for after-hours service, weekend/holiday service, difficult access locations, disposal of old equipment, or additional materials not included in the original estimate.

Warranties and Guarantees

Service Warranty

We warrant our workmanship for a period of one (1) year from the date of service completion. This warranty covers defects in our installation or repair work but does not cover normal wear and tear, misuse, or damage caused by external factors. Complete warranty limitations and exclusions are detailed in our Service Disclaimer.

Equipment Warranties

New equipment and parts carry manufacturer warranties as specified by each manufacturer. We will assist with warranty claims but are not responsible for manufacturer warranty terms or coverage decisions.

Warranty Limitations

Warranties are void if equipment is serviced by unauthorized personnel, if recommended maintenance is not performed, or if equipment is subjected to misuse, negligence, or conditions beyond normal operating parameters. For complete warranty terms and limitations, please refer to our Service Disclaimer.

Customer Responsibilities

Property Access and Safety

• Provide safe and reasonable access to HVAC equipment
• Inform us of any known hazards or special conditions
• Ensure pets are secured during service visits
• Maintain clear pathways to equipment locations

Maintenance Requirements

Customer is responsible for regular filter changes, keeping outdoor units clear of debris, and following manufacturer maintenance recommendations. Failure to perform routine maintenance may void warranties and result in additional repair costs.

Limitation of Liability

Liability Limits

Our total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific service giving rise to the claim. We shall not be liable for consequential, incidental, or indirect damages including but not limited to lost profits, property damage not directly caused by our negligence, or costs of temporary heating or cooling. Additional liability limitations are detailed in our Service Disclaimer.

Insurance Coverage

805 HVAC Pro maintains general liability and workers' compensation insurance as required by California law. Proof of insurance is available upon request.

Force Majeure

We shall not be liable for delays or failures to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government regulations, labor disputes, or supply chain disruptions.

Dispute Resolution

Communication First

We are committed to customer satisfaction and encourage direct communication to resolve any concerns. Please contact us immediately if you have any issues with our services.

Privacy Rights in Disputes

During any dispute resolution process, we will continue to protect your personal information according to our Privacy Policy. You maintain all privacy rights outlined in that policy, including the right to access, correct, or request deletion of your personal information.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California. Any disputes shall be subject to the jurisdiction of the courts in Ventura County, California.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Privacy and Data Collection

Service-Related Information

In the course of providing HVAC services, we may collect personal information necessary for service delivery, billing, and communication. This includes contact information, property details, and technical data about your HVAC systems. Our collection, use, and protection of your personal information is governed by our comprehensive Privacy Policy.

Website Data Collection

Our website uses cookies and tracking technologies to improve user experience and analyze site usage. When you schedule services online, request information, or browse our website, we may collect certain data about your interactions. For detailed information about our website data practices, please review our Cookie Policy.

Data Protection Rights

You have important rights regarding your personal information, including the right to access, correct, delete, and control how your data is used. These rights are detailed in our Privacy Policy. California residents may have additional rights under state privacy laws.

Licensing and Compliance

Professional Licensing

805 HVAC Pro is licensed, bonded, and insured to perform HVAC services in California. License information is available upon request and as required by law.

Permit Requirements

When required by local building codes, permits will be obtained for HVAC installations and major modifications. Permit costs are typically included in project estimates but may be itemized separately. Additional details about permitting limitations are available in our Service Disclaimer.

Code Compliance

All work performed will comply with applicable building codes, manufacturer specifications, and industry standards. We reserve the right to refuse work that would violate applicable codes or safety standards.